For All Events where the customer sign up and paid for an event but withdraws more than two (2) weeks before the event, a refund of 80% of the ticket price will be given. The remaining 20% is non-refundable as part of M Nexus administration fee. |
For any cases that fall outside of the above scenarios, refund requests will be considered and approved by Director of M Nexus Pte Ltd. All refund requests are to be submitted to us at [email protected]
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All requests for refunds will make within 7 business days upon the receipt of refund request if it does not require director approval. Refund will be made via bank transfer or cheque.
If it require Director to evaluate and approve the refund, the decision on the outcome will be made within 7 business days. Refunds shall be made within 7 business days of the decision. |